TVS CREDIT FUELS CUSTOMER DELIGHT WITH ORACLE FUSION
Legacy-to-Modern CX Migration powered by Virtuos Digital boosts service agility, omnichannel excellence, and AI-readiness for TVS Credit customers.
VDC.COM | EXPERIENCE NEW WITH AI
- Integrations, including Loan Origination and Repayment Management Systems
- >10
- As of 2025, TVS Credit has 19Million+ customers across India .
- >19 Million
- TVS Dealers are supported by hundreds of CSRs at TVS Credit
- >10,000
- As of 2025, Billion Interactions are in migration to Fusion CX Stack
- >Billion
About TVS Credit
Empowering India’s Financial Aspirations
TVS Credit Services, part of the century-old $6 billion TVS Group, is a Non-Deposit taking NBFC registered with the RBI. It is the leading retail financier for TVS Motor Company Limited.
To enhance customer experience and streamline service operations, TVS Credit migrated from its legacy Oracle RightNow CX to the Oracle Fusion CX Stack (Service Cloud)—both implemented by Virtuos Digital under the Consultare | Oracle XM Practice team. Backed by a strong digital platform and simplified processes, TVS Credit continues to deliver fast, reliable, and customer-first financial solutions across India.
Mission of TVS Credit
Delivering Superior Customer Experience Across India
TVS Credit Services aims to empower customer-centric growth by offering fast, seamless, and reliable financial services through digitally optimized touchpoints and intelligent support systems.
- No 360-Degree Customer View
Customer data was siloed across systems, limiting visibility and service personalization.
- Lack of Centralized CX Platform
Disconnected tools created inefficiencies and inconsistent experiences across service teams.
- Limited Self-Service Capabilities
Customers lacked access to modern digital channels for support, increasing call volumes and agent load.
Virtuos ExperienceEdge™ Approach
Virtuos Digital—Consultare, a long-standing Oracle Gold Partner, led a complete CX transformation at TVS Credit by implementing the Oracle Fusion Service Cloud, replacing the decade-old Oracle RightNow CX system. This end-to-end migration ensured seamless data integrity, modern UI, and AI-readiness for hundreds of agents and service users.
Key Highlights:
- Customer Engagement Hub (CEH): Integrated over 10 backend systems to deliver a 360° customer view on a single screen.
- Omnichannel Orchestration: Enabled customer support across calls, emails, chat, social media, and web self-service portals.
- Intelligent Auto-Routing: Reduced Average Handling Time (AHT) via automated ticket assignment to the right service agents.
- Operational Efficiency: Lowered call volumes and costs through channel deflection with AI-driven chat and portal support.
- Data Localization Compliance: Fusion CX Stack hosted in Indian data centers aligns with India’s data sovereignty norms.
19+ Million Customers
Future Roadmap: Next-gen CX with Agenticles™
In Phase II, Virtuos Digital—Consultare, in collaboration with Oracle, will integrate Agentic AI capabilities through its proprietary Agenticle—part of our Agentic Hub. This AI-driven assistant layer will help TVS Credit representatives accessreal-time lifecycle insights—from financing to ownership of TVS Motor vehicles—fueling smarter conversations and faster resolutions.
10,000+
Dealer Engagement Ecosystem
Virtuos’ implementation also extends to TVS Credit’s vast dealer network, providing mobile and web-based self-service tools. With AI-driven support and expert advisory capabilities, dealers now benefit from efficient case management and streamlined communication with central support teams.
Our experienced and certified Oracle consultants executed one of the most complex global migrations from RightNow to Fusion CX—ensuring future-readiness for TVS Credit.
— Amarinder Singh,
Senior Director, Oracle CX Practice, Virtuos Digital
About Virtuos Digital—Consultare
Virtuos Digital—Consultare (vdc.com) is a seasoned Oracle Partner with over 17 years of Oracle CX expertise and a portfolio of nearly 100 successful global Oracle projects. Our Oracle XM Practice is known for its innovation-led execution, trusted by Fortune clients and disruptors alike.
With frameworks like AI-Velocity™ and Agenticles™, Virtuos brings transformation at speed—empowering businesses to deliver superior experiences, improve operational agility, and unlock data-driven insights.
For more information visit us at www.vdc.com/oracle
Explore more Customer Success Stories
Explore how leading organizations achieved success with Virtuos Digital.
CLP modernizes stakeholder management with Creatio
Virtuos Digital—Consultare (vdc.com) transforms legacy systems into an intelligent, no-code platform for seamless stakeholder visibility, engagement, search, and reporting.
Standard Chartered advances email automation journey
With Virtuos CXDesk Success Stack, Standard Chartered modernizes Verint Email Response System, ensuring continuity, automation, and AWS-based sovereign data compliance.
HDFC Life digitizes quote management
Virtuos and Creatio empower HDFC Int'l Life’s Sales Team with a no-code, digital quote system to streamline underwriting and approvals.
KGiSL streamlines contract management with Agiloft
Virtuos Digital—Consultare (vdc.com) implemented a tailored Agiloft solution, enhancing contract visibility, approval workflows, and productivity for a leading technology service provider.
A leading brewery company (LBC) automates with Agiloft CLM
LBC embarks on digital contract intelligence with Agiloft CLM implemented by Virtuos Digital—Consultare.
Securitas implements contract intelligence
Empowering Legal and Sales Teams with AI-Native CLM from Agiloft, implemented by Virtuos Digital—Consultare (VDC).
PickMe accelerates customer experience with Creatio No-Code CRM
Sri Lanka’s leading mobility platform transforms service & contact centers with Virtuos Digital.
Space Ops Insights Company Integrates Smartsheet
Virtuos Digital and Smartsheet Build an Operational Framework for Mission-Critical Visibility and Coordination
Satellite Space Company Launches Smartsheet with Virtuos Digital
A Leading Satellite Manufacturer Enhances Operational Efficiency with Smartsheet
A Leading Hotel Booking Processor Accelerates Collaboration with Asana WorkSuite
Virtuos Digital Implements Asana WorkOS to Streamline Global Travel Tech Operations
Manufacturing Industry Giant Implements Asana for IT Project Excellence
MIG Streamlines SDLC and Cross-Team Workflows with Virtuos Digital and Asana WorkSuite
Thomas Cook India Creates Experience Business with CXDesk
Virtuos Digital—Consultare Helps Thomas Cook Transform CX into a Scalable, Competitive Edge
Join Our Newsletter
Subscribe to Virtuos Digital Newsletter to get the updates on the latest AI, No-Code, Cloud and Digital Technologies.
Experience new with AI
About Us
Virtuos Digital (VDC) is a high-performance consulting and digital transformation company, driving AI Ambition and excellence through cutting-edge technology and strategic expertise.
INDUSTRY MEMBERSHIPS
Company
Services
© Virtuos Digital —Consultare (VDC). All Rights Reserved by Virtuos worldwide.
Contact