How to implement AI agents to transform business models.
Generative AI (GenAI) is transforming industries by enabling machines to create human-like text, images, and code with speed and accuracy. Businesses use GenAI for content creation, automation, and customer engagement, driving productivity and innovation.
AI Agents are the next big leap—autonomous systems that reason, plan, and execute tasks in real time. Unlike traditional automation, they adapt, learn, and make decisions with minimal human input, revolutionizing business automation, customer service, and workflow optimization.
By 2028,
33% of enterprise software will include agentic AI.
AI agents are autonomous or semi
autonomous software entities that use AI
techniques to perceive, make decisions,
take actions, and achieve goals in their
digital or physical environments.
Augmentation
Automation
Autonomy
Augmentation
Automation
Autonomy
C-Suite View of AI Agents
Require (strong) supervision
Execute (relatively) simple tasks
Static behaviour
Act Autonomously
Execute on complex goals
Adaptable behaviour
C-Suite View of AI Agents
Require (strong) supervision
Execute (relatively) simple
tasks Static behaviour
Act Autonomously
Execute on complex goals
Adaptable behaviour
Business agility
Scale
Quality / Resiliency
Labour speed
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