Apeejay Group Automates Student Experience with Virtuos and Creatio
Apeejay Group Automates Student Experience with Virtuos and Creatio
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About Apeejay Education
Founded in 1967, the Apeejay Education Society is a premier educational group in India, committed to delivering excellence in learning across schools, colleges, and professional institutions. With a presence across major cities and a legacy of shaping future-ready learners, Apeejay focuses on academic excellence, holistic development, and innovation in pedagogy.
Apeejay institutions have nurtured thousands of students in fields ranging from engineering, management, and design to liberal arts and sciences, supported by an ethos of value-driven education.
The Need for a Seamless Student Experience
In a rapidly digitizing education ecosystem, Apeejay Group sought to modernize its engagement model across students, faculty, and administrative teams. Traditional systems, built around forms and fragmented digital portals, lacked scalability and failed to support dynamic student expectations.
Key operational needs included:
- Unified system for student service requests (admissions, documents, ID cards, etc.)
- Efficient connectivity between students, faculty, and administrators.
- Digitized handling of fee payments, scholarships, and financial queries.
- Centralized platform for course materials, notifications, and academic updates.
- Real-time visibility for administrators into engagement metrics and operational backlogs.
The platform supports hundreds of users across multiple IT units, serving as the backbone of operational planning and team alignment.
The Solution: No-Code Student Experience Platform by Virtuos and Creatio
Virtuos Digital, in collaboration with Creatio, implemented a custom-built Student Experience Platform—fully powered by Creatio’s No-Code Application Development Platform.
The platform now functions as a centralized hub for all student interactions across multiple Apeejay institutions, streamlining communication, engagement, and support services.
Key modules and features:
- Student Helpdesk Portal: Students can raise requests, track statuses, and communicate with admin, finance, and academic departments in real time.
- Faculty-Student Connect: Professors can schedule meetings, share materials, provide feedback, and collaborate with learners via a seamless digital interface.
- Finance & Scholarship Management: Fee collection, refund status, scholarship applications, and approvals are digitized and workflow-enabled.
- Courseware & Notifications Hub: A digital space for accessing subject materials, announcements, and exam updates.
- Workflow Automation: Role-based automations route approvals, escalate delays, and trigger updates across departments.
The no-code framework enabled rapid development, iterative customization, and reduced dependency on heavy coding or IT support—empowering Apeejay to evolve its platform as needs grow.
Business Impact & Metrics
Post implementation, Apeejay Group recorded measurable improvements in student engagement and operational efficiency:
- reduction in student query resolution time.
- 70%
- fewer drop-ins at physical admin desks due to digital self-service.
- 50%
- faster processing of fee-related and scholarship requests.
- 3x
- adoption rate of the platform across student and faculty users within the first semester.
- 90%
Why Virtuos and Creatio?
Creatio’s powerful No-Code Development capabilities enabled flexible, scalable, and iterative innovation. Virtuos brought deep experience in education transformation, no-code consulting, and end-to-end implementation—creating a platform that not only solves today’s problems but is future-ready.
This collaboration marks a significant leap in student experience management, making Apeejay one of the few Indian education groups with a fully digitized, no-code engagement suite.
Explore how Virtuos and Creatio are transforming education through no-code innovation:
vdc.com/creatioExplore more Customer Success Stories
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