DIGITAL TRANSFORMATION @ SPEED

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Digital Transformation

Embrace Franchised Digital Delivery

Leverage our most effective delivery practices generating business outcomes from your digital initiatives with our CoExtend Model.

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Co-Lead

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We commit to co-lead

Our creative Co-Extend model prepares your CxO peers to take on this digital leadership role.

Co-Deliver

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We co-deliver with fusion teams

Fusion teams of IT and business team members co-deliver with the shared engineering skills.

Co-Govern

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We co-govern to minimize risk

We work with your CxOs peers to shift to an orchestration approach that mitigates the risks.

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Core Consulting Expertise

Virtuos Digital was born as Customer Experience Consultancy in 2008 bringing CRM stack of technologies on the cloud to augment business processes for mid-sized to large enterprises. Our Core competencies lie in weaving together the three disciplines i.e the customer experience (CX), employee experience (EX), and everything experience (XX) to deliver Total Experience (TX).

  • CRM—CX
  • Collaboration—EX
  • CLM—XX

CRM Implementation and Professional Services

  • CRM Technology Implementation
  • Complex Customer Experience Implementation
  • Customer Strategy & Customer Journeys
  • Technology Architecture and Integrations

We deliver project-based services to help clients develop a CX strategy and transform a customer relationship with consulting expertise across industry verticals in various disciplines such as sales, marketing, customer service, digital commerce and digital automation.

Create highly productive and engaging workforce

  • Powerful workflows and AI to amplify impact
  • Connecting Work to clear goals for high productivity
  • Work & Project Management and Integrations
  • Enterprise grade Security and Admin controls

With Asana and our powerful W.Digital Work Management, we will design a modern workforce engagement focussed on high productivity and seamless collaboration for frictionless Employee Experience. Virtuos Digital is your go-to partner with deep experience in EX and Collaboration Technologies.

Automate compliance and reduce risk

  • Business Process Automation
  • Contract Intelligence Implementation
  • Contract Creation & Execution Process
  • Digital Signature & Other Integrations

Let’s help you create an antifragile organization by mitigating the risk and automating your compliances in the post-COVID environment by implementing the state of art and highest ranked CLM—Contract Lifecycle Management powered by AI & ML Technologies.

Customer @ Heart

The "customer at heart" is neither a philosophy nor a philanthropy—we breathe and breed customer success everyday—because we and the customer are always inseparable.

Experience Design

Our high-performance consulting services are honed through rich experience of delivering Customer Experience Projects to over 300 clients globally.

Virtuoso Culture

Virtuoso Team leaders have a unique culture of constant self-improvement creating high performing teams to high performing systems.

Obsession

Work is not just a passion alone and it’s our obsession to transcend industry boundaries harnessing the power of AI, Cloud and Digital.

Trust

Providing a safe environment for customers and their data promotes trust, but we go a long way. Trust has always been the foundation since our inception.

Creating Digital & AI Capabilities

Virtuos Digital (VDC) helps mid-sized and large enterprise customers in creating digital and AI capabilities that give them a lasting competitive advantage. That’s only possible when five core capabilities are rewired across dozens of customer journeys and core business processes.

Creating Transformation roadmap

95%

Building Digital Talent

93%

Business Operating Model

97%

CX Engineering & Practices

99%

Change Management

92%

Digital Transformation Services

Digital Transformation is about transcending to the next level by creating a new “digital hood” leveraging top-notch AI, Cloud, and Platform Engineering capabilities to augment processes and accelerate business for phenomenal growth.

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Customer Experience Strategy

At Virtuos Digital, we create and use Moments of Truth to enhance your CX with Industry’s first and most building blocks.

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Platform Engineering

Accelerating the delivery of applications including no code & superapps at a pace which produces business outcomes.

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Artificial Intelligence

Identifying the strategic opportunities of Generative AI and Other AI technologies and implementing them to capture its value .

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CRM Technologies

Leveraging top-notch CRM Technology Platforms (including no-code) to deliver superior Customer Experience (CX) across channels.

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Contract Lifecycle Management

Automating processes to proactively manage contracts from the initiation stage through the award, compliance and renewal stages.

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Talent Experience

Boost workforce digital dexterity and performance through an engaging and intuitive work environment powered by Digital & AI.

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CRM & CX Development

CRM and Customer Experience are two sides of the same coin. CRM—Customer Relationship Management is about Technology Stack that will be built around core Customer Processes namely Sales, Service, Marketing and Commerce. CX—Customer Experience is an Outside-in view of “Customers” to consume products and services in a way that’s truly experiential.

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CRM Technologies

Virtuos Digital (VDC) offers Core CRM Technologies and Platform Engineering services from leading vendors—Salesforce, Microsoft, Oracle, Creatio among others.

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CLM for Sales

We have partnered with Agiloft to offer CLM—Contract Lifecycle Management to help Sales Teams sell faster and efficiently without manual and disconnected processes.

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CXNow®   Digital Transformation

CXNow Suite is powered by top-notch Smartsheet Technology to offer a holistic Customer Experience Management Platform to increase C-SAT and track CX Processes.

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CXDesk®   Digital Optimization

CXDesk offers peace of mind to Companies who want to drive peak efficiency from CRM Investments and continuously improve, upgrade and optimize their CRM stack.

Digital Engineering Services

Digital Product Engineering and Digital Transformation are centered around the use of digital technology, and different aspects of an organization's digital strategy. At Virtuos Digital, Digital Engineering involves the process of designing, developing, testing, deploying, and maintaining digital or software products that deliver value to end users by leveraging modern stack of software and AI technologies.

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Programming Languages

We have strong programming skills such as JavaScript/TypeScript—Widely used for web development; Python—for web development, data science, and artificial intelligence.

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Web Development

Web development skills include React.js and Angular for JavaScript libraries/ frameworks for building user interfaces; Node.js— JavaScript runtime for server-side development.

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Mobile Development

We are skilled in React Native for Cross-platform mobile app development and Flutter — UI toolkit for building natively compiled applications for mobile, web, and desktop.

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Database Technologies

Our teams work on multiple database technologies such as Oracle, SQL. We also leverage MongoDB—NoSQL databases,
Firebase besides PostgreSQL and MySQL—the Relational databases.

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DevOps

We automate and integrate the processes of software development with the tools to support different aspects of the DevOps lifecycle such as Git for version control, Docker for Containerization platform, etc.

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AI & ML Technologies

We use an array of Artificial Intelligence (AI) and Machine Learning (ML) technologies such as GenerativeAI Models developed by OpenAI to TensorFlow and NLP technologies such as BERT developed by Google besides many others.

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Our Alliances Portfolio

Virtuos Digital has established key alliances with multiple technology leaders integrating digital technology into many aspects of a business or organization, fundamentally changing how it operates and delivers value to its customers.

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No Code Technology

Building Enterprise wide No Code Applications

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CRM Platform

Implementing Sales, Mktg and Customer Service
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CLM Applications

Contract Lifecycle Management & Integrations
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Salesforce CRM

Sales, Mktg, Customer Service and Commerce

 

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Oracle CX Transformation

CRM Sales—Service Platform Engineering

 

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Business Applications

Microsoft PowerApps for various Business operations.

We have Completed 300+ Projects Successfully

How we deliver Projects using All Agile Methodology

Our Project Management Office (PMO) is tailored to support enterprise wide needs at a level the organization can embrace and from which it can realize benefit using our AllAgile Project Methodology powered by ScaledAgile Model. Customers can choose a choice of delivery models that are designed to drive value at scale while significantly reducing the upfront costs.

Projects Deliver Value

PPM leaders can consider multiple styles of our product portfolio and program management (PPM) that are best suited to meet the organizational needs.

Delivery Models

We have redesigned our offshore, smartshore and onshore delivery models with a blended skillforce, specialized talent and business value driven approaches.

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AllAgile

Modern Project Delivery

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CoExtend

Franchised Digital Delivery

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TalentedIn

Build, Operate and Transfer

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Resulteer

Business Outcomes Model

Continuum Services

Virtuos Digital (VDC) offers unique Business Continuum Services once the projects go live to help enterprises in protecting their investments and manage business impact against any potential consequences of disruptions on critical business functions.

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CXDESK MANAGEMENT

Protect and optimize your Application Technology Investments.

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CXNOW TRANSFORMATION

Transform your customer’s experiences on a continuous basis.

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SMART WORK MANAGEMENT

Create exceptional Employee Experience (EX) With our W.Digital program

What Our Customers Say

We have implemented CRM, CLM, Customer Experience and Work Collaboration Projects across various industry verticals such as Retail, Ecommerce, Travel, Financial Services, Manufacturing and served over 200 customers with Digital Transformation Projects. Hear what some of our esteemed customers say about Virtuos Digital.

Customer Success Stories

Virtuos Digital (VDC) has implemented Contract Lifecycle Management from Agiloft at a leading IT Giant, Asana Work Management for multiple customers and Creatio No Code Platform at CLP—a leading Power Transmission Company.

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Power transmission @ speed with Creatio CRM

Virtuos Digital (VDC) has implemented Creatio CRM Stack at one of the leading Power Transmission Company based out of Hong kong.

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Leading IT Giant implements Agiloft CLM

Virtuos Digital (VDC) has implemented Agiloft Enterprise CLM at one of the leading IT Giant to automate contracts and empower sales teams.

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Improving EX with Asana for Work Management

Virtuos Digital (VDC) has provided Asana Work Management solutions to many customers to deliver superior and engaging employee experience (EX).

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