Strategy is execution—true success comes from turning plans into action with flawless precision. Similarly, customer experience is your brand; it shapes how customers perceive and connect with you. Delivering exceptional CX builds trust, loyalty, and lasting impressions that define your brand's identity.
Today, 89% of brands compete on CX, up from 36% in 2010. Yet, while 80% think they excel, only 8% of customers agree. Most companies are still maturing in CX, as customers demand personalization, privacy, and unique experiences. Incidents like the Facebook defect and GDPR regulations highlight this need. At Virtuos, we enhance CX by leveraging Moments of Truth—key decision points—with the industry's most integrated solutions.
Get Your CX AuditedOur strategy consultants connect with leadership to understand CX challenges and pain points.
Our Analysts present the state of current CX levels and benchmarking against industry leaders.
We understand the team structure, governance, and current CX ecosystem before conducting CX Audit.
Direct feedback and retrieval — Customer Voice analytics
Go to Customer Voice
Direct Voice of Customer includes survey/poll, a complaint from the customer, market research, forum/panel. This involves almost all direct channels.
Direct Voice of Customer includes survey/poll, a complaint from the customer, market research, forum/panel. This involves almost all direct channels.
Direct Voice of Customer includes survey/poll, a complaint from the customer, market research, forum/panel. This involves almost all direct channels.
Virtuos conducts CX Transformation projects following detailed CX Audits. We focus on process optimization, customer data unification, and CRM strategy development. Our solutions incorporate advanced technology from Rainbow Portfolio for enhanced Customer, Multi-Experience (MX) and Employee Experience (EX).
We have five important categories of metrics for measuring Customer Experience (CX).
Go to CX AUDIT.COM
A better EX leads lower cost
Quality reduces defects and costs
First Call Resolution betters C-SAT
Upsell and cross sell opportunities
Higher margins and repeat business
CX leaders need to justify the business value of their Customer Experience (CX) investments and create a differentiation strategy seeking new, more durable forms of competitive advantage.
Collect feedback from clients (B2B) or customers (B2C) on sales, support execution, and C-SAT.
Conduct customer and competitive analysis and find the experiential quotient (XQ) of your offerings.
Diagnose and benchmark CX and Digital maturity levels and create a strategic plan for improvement.
Have a strategy, check against your promise. Create a program to improve Customer Experience continuously.
C-Level leaders can engage with our CX specialists to audit and design CX Architecture; measure CX Maturity by benchmarking against competition, and continuously improve our CXDesk™ customer experience continuum services.
Connect business moments, and personas to boost customer experience outcomes across departments.
Identify high impact cracks in CX journey and aim for quick wins by fixing urgent and most critical issues.
There's no silver bullet to improve CX overnight. Set the realistic goals to create CX foundation first.
CX is like a fresh running water. Relentlessly you need new ideas to create better experiences.
Subscribe to Virtuos Digital Newsletter to get the updates on the latest AI, No-Code, Cloud and Digital Technologies.
Virtuos Digital (VDC) is a high-performance consulting and digital transformation company, driving AI Ambition and excellence through cutting-edge technology and strategic expertise.
Contact